Support and Assistance

1. Introduction

The “Support and Help” page is intended for users who need information, clarification, or technical support when using the Advance.hr portal. Here you can find basic instructions and links to key documents and sections.

2. Frequently Asked Questions (FAQ)

For answers to the most common questions related to subscriptions, user accounts, login, and access to content, we recommend that you first visit the Frequently Asked Questions (FAQ) page. There you will find concise explanations of the most common scenarios and solutions.

3. Login and User Account Issues

If you are having difficulty logging into your account, have forgotten your password, or need to change your email address, please check the following:

• make sure you are using the correct email address and password
• check whether you have activated your user account
• use the “forgot password” option if necessary

If the problem persists, please contact us via the official email address with a brief description of the issue.

4. Subscription and Payment Questions

For information about activating, renewing, and managing your subscription, as well as available payment methods, please refer to the “Subscription Service” document. It explains in detail:

• what the subscription includes
• how manual subscription renewal works
• which payment methods we support
• refund rules in exceptional cases

5. Technical Support

If you notice a technical problem on the website (e.g. content not loading properly, an error during payment, or a page display issue), please:

• specify the type of device and browser you are using
• describe step by step what happened
• attach a screenshot if possible

This information helps us identify and resolve the problem more quickly.

6. Reporting Content Errors

If you notice a possible factual or other error in an article, you can contact us with:

• a link to the specific article
• a description of the error
• if possible, a source confirming the correct information

Reports are processed in accordance with our Corrections Policy.

7. Contact Channels

For support and questions, you can contact us via:

• the official email address [email protected]
• the contact form available on the portal

For inquiries related to cooperation and author contributions, please use the address [email protected], in accordance with the Guidelines for Authors and Cooperation Applications.

8. Response Time

We strive to respond to all inquiries within a reasonable timeframe, taking into account the workload and complexity of each request. During periods of increased activity, response times may be somewhat longer, but we aim to handle every inquiry as thoroughly as possible.

9. Where to Find Additional Information

In addition to this page, we recommend that you also review the following documents:

• Subscription Service
• Privacy Policy
• GDPR
• Editorial Policy
• Guidelines for Authors and Cooperation Applications

These documents contain detailed information about how the portal operates, as well as user rights and obligations.

10. Changes to the “Support and Help” Page

The content of this page may be updated from time to time to reflect changes in technical solutions, terms of use, or the subscription model. We recommend checking this page periodically for the latest information.